Refund policy
Last updated: July 25, 2022
Thank you for your order. However, if you are not happy with your purchase, Zajaly offers a generous return policy for a full refund.
We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.
What is eligible for return?
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
How do I return?
- Visit our returns center
- Enter your order number and email address to start
- Follow the instructions and select the items you want to return
- Once your request is approved, you will get a confirmation email with shipping guidelines
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
What items are returnable?
- Within 30 days after receiving your item
- In unused and re-sellable condition
- In the original packaging with all the tags intact
What items are non-refundable?
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Also, the following items cannot be returned:
- Gift cards
The item I received is damaged!
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If the purchased product is faulty, reach out to us within 30 days of the delivered date.
Can the items be exchanged?
We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.
What are the refund options?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
The following refund options are supported:
- Refund to the original payment method
- Refund to store credit (if applicable)
You can always contact us for any return question at contact@Zajaly.com or refer to the FAQ page for more information.